Please allow us to have 5 -10 days for shipping custom made orders of items that are not currently in stock. Pre-ordered Items are paid for at the time you place your order.
All garments by IVETA VECMANE are carefully designed and produced in Riga, Latvia, using quality fabrics and processing. Items will be shipped out during 1-3 days from receiving the payment for the item. We will keep you updated via e-mail of the progress and details of the order.
Please place your orders with enough lead-time to prevent any loss or disappointment resulting from the delivery time. We cannot be responsible for this. If your order cannot be delivered within the timeframe specified at the time the order is placed, we will notify you via email and try to fix the situation as fast as possible.
Estimated delivery times are to be used as a guide only and start from the date of dispatch. We cannot be held responsible for any delays caused by any local customs clearance processes. If you have ordered several items at the same time, the products may be delivered at different times.
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense. Customs policies vary widely from country to country, you may want to contact your local customs office for further information.
Refunds & returns
We accept items not worn, used or damaged for a full refund for item(s) unworn and in perfect condition, with all labels attached and in the original packaging. When trying clothes on, do ensure you handle them with care, do not use unnecessary force and make sure you are not wearing perfume, make-up or deodorant which can leave a scent or mark on the item. We will not accept the return of any item where there is evidence that these instructions have not been followed. The return address is as follows: Miera street 17, Riga, Latvia, LV-1001. If you have changed your mind and wish to make a return for refund or exchange, you can make a return within 14 days of receiving your order from us. You can’t return custom made order. The 14 days begin to run on the day after the day on which you receive the products in respect of the relevant order. Returns outside these timeframes will not be accepted. The item is the customer’s responsibility until it reaches us. The cost of returning the item is your own responsibility. All successfully returned items will be only credited to the account used to originally purchase the items, less any taxes, import duties or shipping charges incurred. This can take up to 45 days.